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Do you have a physical store?
Yes. You can purchase our products at our retails stores.
Do you accept customized products?
Yes. We accept customized products with minimum of quantity depending on which items. Please share with us your ideas and designs we will discuss further. Otherwise, if you would like us to develop the designs based on your requests, we will help you out.
What is your sample policy and sample lead time?
We are willing to offer samples with the payment term is TT 100% in advance. Buyers are responsible for shipping costs. This fee is refundable once both parties committed to proceed mass production. Sample lead time: 10-12 days after the proposal is approved. Depending on type of products, in some cases it may take longer. Sample shipping time: 10-20 days by air.
How does the customized designs process work?
Firstly, sufficient details about customized products will be collected. After that, a product development proposal will be discussed with clients once both parties have a clear objective for the projects. Next, a quotation will be sent out after a customize product is finalized by both parties. Once the proposal is approved, we will proceed to make samples for you to have an actual view about the products. As soon as samples are ready we will send videos & images to you to examine if it complies all your requests and an actual sample will be sent to you later on. Once samples are approved, we will proceed mass production. Please note that we offer samples with free of charge once both parties committing to mass production only. Otherwise, buyers are responsible for sample and shipping costs.
What is the Minimum of quantity (MOQ) per wholesale order ?
The MOQ is specified for each products on our website. Normally we focus on mass production and MOQ for each products is 100-300pcs/item with minimum purchase amount of $10,000. Nonetheless, depending on the value of the contract we would negotiate further but not lower than 50 pieces per item.
Who are eligible for getting catalogues?
Please contact us for our latest collections. Otherwise, to avoid the fraud and scams, we might request you to provide us some basic information about your company.
I cannot purchase your products online, is there any other platforms for individual purchase?
At this moment, we are not offering for online order via our official site yet. Otherwise, you can purchase our products at other commercial platforms that we are cooperating with.
Can I buy a single piece through your company?
Yes, definitely you can. We can ship products via courier. Our partners are Canadapost and UPS. Please feel free to reach out our email or business phone line.